Contact
Frequently Asked Questions
Where are your problems?
We recommend selecting your size based on our provided size guide. If you’re unsure, measure your foot length and width and refer to our size chart. You can also contact customer service for further assistance.
To maintain the best condition of your shoes, we recommend hand washing them using a mild detergent and a soft brush. Avoid machine washing or tumble drying to prevent damage to the materials.
If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. Please ensure the shoes are unworn, retain their original packaging, and contact customer service for a return label and instructions.
Yes, we offer international shipping. Please select your country/region at checkout to view shipping costs and estimated delivery times. If you have any questions or need assistance, feel free to contact customer service.
You can reach our customer service team through the contact form on our website, via email. Our team will respond to your inquiry as soon as possible and provide assistance.